Terms


SHIPPING

Almost all Sullen Girl orders are ready and shipped out within 3-5 working days.

Due to some Sullen Girl items being made to order, it is also possible that your order will take slightly longer (5-14 working days) to be produced and shipped.

Please check each item for its individual production times, and in the case of multiple items being ordered, the longest production time will be the most accurate one.


Orders within the UK will be sent using Royal Mail's 1st Class shipping, taking approximately 1-2 working days after postage (on top of production time).

Orders to other European countries will be sent using Royal Mail's International Standard shipping, taking approximately 5-7 working days after postage (on top of production time).

Orders to other countries (the US, Canada, Asia, etc.) will be sent using Royal Mail's International Tracked shipping, taking approximately 5-10 working days after postage (on top of production time). These orders will have an order tracking number that can be provided if you contact us.


Customers will receive an email when their order has been shipped. If you have not received an email confirmation of shipment within 15 working days or are unsure about an order then please email us.


For any enquiries or international shipping requests that aren't already available through our shop, please email sullengirluk@gmail.com or message us on Instagram.


RETURNS

All sales are final, please review your order before purchasing. 

Refunds will only be given in the case of a mistake or faulty product.

Please email us to confirm any returns or swaps before sending any items back to us.

We're happy to swap your item for another size if it isn't quite the right fit, as long as there is another size available. 

Any items you wish to return or swap for another size must be in a good condition with any original tags attached.

Any return shipping costs in regards to a mistake or faulty product will be paid for, email us to arrange this.

Any return shipping costs in regards to swapping for another size of the same item are to be paid for by the customer.

Please email sullengirluk@gmail.com if you have any queries about refunds, etc.


All Sullen Girl checkouts are done through Bigcartel's fully SSL encrypted process, you can have full trust in using our website and your data is purely used for the purpose of the order. 


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